Who is Upper?

Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to work. We strive to help all of our customers, across countries, industries, and functions, get the most value out of Asana over time. We're looking for a Customer Success Manager to deeply partner with and grow our top priority customers in our Education and Public Sector.

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This role is based in our New York City office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.

Let’s jump into Increase.

Small business expectations are changing, and seamless payments are table stakes. Decision-makers want and deserve rapid payments.

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At Upper, we believe the flow of money between businesses mirror the seamless flow of money between individuals. As former small business owners ourselves, we’re all too familiar.

What you’ll achieve

• Maintain ownership of a book of customers in Education and Public Sector, driving toward improved adoption.
• Continuously forge and deepen relationships with executives, team leads, and Asana champions across your book of business
• Work with customers to understand their business objectives and processes in order to guide.
• Work with Renewals to mitigate risks and ensure on-time, net positive renewals.